FAQ's
Below are some of the most common questions our customers have asked us. If you have questions on an order please email support@accelpay.io.
General Questions
Why should I drink Soke and Soula premium cocktails
We’re using a premium, Japanese Junmai sake recipe brewed for more than 300 years for our Soke cocktails. For Soula, we’re using a premium, handcrafted agave wine from the Blue Weber agave plants in Jalisco, Mexico. All of our premium flavors are carefully curated, meet the strictest of ingredient guidelines of natural grocers, and no artificial sweeteners are used.
We prioritize transparency, and the product detail page for each flavor on our website provides comprehensive information, including the ingredients and nutrition facts specific to each particular cocktail.
Our premium cocktails offer a full-flavored taste, boast fewer calories compared to many of the leading canned cocktails, and maintain a modest 5% alcohol by volume (ABV).
Where can I find Soke and Soula in stores?
We are actively expanding distribution to numerous states across the country. Stay tuned for updates. To locate Soke and/or Soula near you, go ahead and use our store locator by clicking here. Soke and Soula cocktails are available for direct purchase on our website.
How can I stock Soke & Soula in my store?
To stock Soke and Soula in your store, feel free to reach out to us via email at customersupport@spiritedbrandsco.com. We look forward to connecting with you!
What happens if I don’t like Soke & Soula?
Your satisfaction is important to us, and we appreciate the opportunity to address any concerns you may have. If you experience significant dissatisfaction or encounter issues with your product, we encourage you to reach out to us within 7 days of your purchase.
Shipping & Delivery
What States do you sell to online?
We sell to the following states: AL,AR,AZ,CA,CO,CT,DC,DE,FL,GA,IA,ID,IL,IN,KS,KY,LA,MA,MD,ME,MI,MN,MO,MS,MT,NC,ND,NE,NH,NJ,NM,NV,NY,OH,OK,OR,PA,SC,SD,TX,VA,VT,WA,WI,WV,WY
How do you Ship the items?
Due to local liquor laws we do not sell or ship our products directly to customers. Instead a liquor retailer is selling the product to you through our website. Our products are shipped from California, facilitated by a retailer in the Accel Pay network of licensed retailers. The shipping is conducted using reputable carriers such as UPS or GLS to ensure reliable and efficient delivery of your items.
How long does delivery take?
It's important to note that our products originate from Southern California, and delivery times may vary based on the final destination. While we strive to process orders promptly, the typical duration for an order to ship is within two days from ordering, but may be up to 5 business days at peak season (October-December).
Do I need to be home to receive and sign for the delivery?
Yes, someone 21 or older with a valid ID must be available to sign for the products.
Do you accept returns?
We do not accept returns. However refunds will be considered for instances of significant damage to the product that renders the liquid non-consumable. If your products arrive damaged please email support@accelpay.io.
What is the shipping cost?
Soke and Soula is shipped with a flat rate of $10 for all orders under $75, while orders exceeding $75 are shipped for free. Liquid products, especially beverages, tend to be heavy and incur high shipping fees. We aim to provide transparent pricing and appreciate your understanding of the factors that contribute to the shipping costs.
Do you ship outside of the continental US?
Currently, we exclusively ship within the continental United States. We do not offer shipping services outside of this region.
Can an order that has been shipped be tracked?
Yes, once your order is shipped, you will receive an email confirming your order and tracking information.
Can you ship to PO boxes?
Because our products have alcohol we are not legally allowed to ship to P.O. boxes
My order arrived damaged. What should I do?
If you have received damaged items in your order, we kindly ask you to reach out to us within seven days of receiving it. Please contact our customer support team at support@accelpay.io and they will promptly assist you in addressing the issue and finding an appropriate solution. We sincerely apologize for any inconvenience this may have caused.
Product
What's the expiration date?
Our cocktails have a one year shelf life from the manufacturing date
How much is one serving of Soke and/or Soula?
One serving of Soke or Soula is equivalent to a full can, which contains 12 ounces (oz) / 355 milliliters (mL) of our delicious cocktails.
Where can I find nutritional information?
For detailed nutritional information, you can refer to the nutrition facts panel on the can of each Soke and Soula cocktails. We prioritize transparency, and the product detail page for each flavor on our website provides comprehensive information, including the ingredients list and nutrition facts specific to that particular cocktail.
Is Soke and/or Soke non-GMO?
Yes! Soke and Soula products are non-GMO (Genetically Modified Organism) free. We will always prioritize the use of ingredients that do not involve genetic modification.
Is Soke and/or Soke vegan?
Yes! Soke and/or Soula products are vegan. We take pride in offering vegan options and affirm our commitment to cruelty-free products.
Are Soke and Soula carbonated?
Yes, Soke and Soula products are carbonated, and they are crafted with the perfect carbonation levels to enhance your drinking experience
Payment
What forms of payment do you accept?
We accept all major credit cards.
Why does my credit card say Alcohol AP Fulfill?
The name "Alcohol AP Fulfill" on your credit card statement corresponds to the retailer that handles the shipping of our products from the Accel Pay network of licensed retailers. They are our retail partner responsible for fulfilling and dispatching orders. While the billing information may reflect their name, rest assured that your purchase is associated with Soke and/or Soula products.